Return Policy

This policy outlines the steps and specific requirements for returning or exchanging sneakers and related accessories purchased via Sneakers123.com.

1. Return Window and Method

• Return Window: You have 7 Days from the date of delivery to initiate a return.

• How to Start: To begin your return, contact us at [email protected] for detailed instructions.

• Method: All returns must be shipped by mail to the retailer.

2. Condition Requirements for Eligibility

To be eligible for a refund or exchange, items must meet the following mandatory criteria. Please handle all items with care, as returns that do not comply with these conditions may be declined.

• General Condition: Items must be in new, unused condition, with original tags and packaging intact.

• Footwear and Accessories: Must be returned in their original branded boxes and dust bags. The original shoe box must be protected by placing it inside a separate, durable protective shipping box to prevent damage during transit.

• Jewelry: Must include original packaging and all branded documentation, in unused condition.

• Swimwear, Lingerie, and Hosiery: Must have all hygiene stickers and must have been tried on over personal underwear.

3. Ineligible Items

The following items are generally not eligible for return:

• Final Sale items are not eligible for return unless they arrive damaged or defective.

• Made-to-order items cannot be returned unless they arrive damaged or faulty.

4. Exchanges

We accept exchanges for eligible items (subject to inventory availability). To request an exchange, please follow the standard return process (contacting [email protected]) and indicate that you'd like an exchange when submitting your request.

5. Refunds and Costs

• Return Shipping Cost: The customer is responsible for all return shipping costs, unless the item received was damaged or incorrect.

• Restocking Fees: No restocking fees will be charged for eligible returns.

• Refund Method: Refunds will be issued back to the original payment method.

• Processing Time: Once your return is received and approved, please allow up to 10 business days for the refund to be fully processed.

• Non-Refundable Charges: Original shipping charges are non-refundable.

• Inquiries: For questions about the status of your refund, contact our Customer Service team at [email protected].